Revitol Store Faqs

1. How long will it take for my order to arrive?

Orders are shipped within 3-5 business days from the date of your order. Our standard ground shipping takes 10-14 business days for the continental United States.

For international orders, we ship via Federal Express. Generally international shipments take 14-21 business days from day of shipment unless customs causes a delay for some reason. Please note that customs officials of any country are authorized to, and sometimes do open packages for inspection. We cannot accept responsibility for any orders delayed, confiscated or seized by foreign customs or governments. Contact customs officials in your country for the best information on how your order will be handled by them.

Customs duties may or may not be imposed by customs officials in your country. These fees are your responsibility, and are not included in our shipping charges. Our customers tell us that fees are not collected consistently on small parcels.

All our orders are shipped discretely for your privacy. We use plain brown packages, UPS or USPS priority boxes. Our shipping label shows from Online Fulfillment Center. If you order via credit card, Ultra Herbal or Pay Systems will also appear on your statement.

2. Package has not been received?

If you have not received your order within twenty business days of your date of purchase please contact us to confirm your shipping address and we will resend your order immediately. Please contact our shipping department with your invoice number and shipping address. We will confirm your address and reship your order immediately.

3. Cancellation Policy?

Once an order has been submitted your credit card will be charged. Our ordering process is streamlined so your order will immediately be sent to processing and then shipping. Due to the high volume of orders we receive we will be unable to cancel an order after submitted. Please order carefully.

4. Return Policy?

Please try and honestly use our unique product as directed. If you are not satisfied with the program once finish, you are eligible to request for a refund of the purchase price less shipping and handling. You have 30 days to request a refund after you complete your program.

Program is defined by the package you purchase. If you purchase a 1 month supply, your program is one month. If you purchase a 2 month supply, your program is 2 months. If you purchase a 4 month supply, your program is 4 months. If you purchase a 6 month supply, your program is 6 months. You must finish your program in order to be eligible for a refund.

To request a refund you must obtain an RMA (Return Authorization). Requests must be made online and submitted with your full name, invoice number and explanation of why you wish to return the product. You will be e-mailed an RMA number once our customer service department has identified your eligibility for a return under our policy. Please do not call for an RMA. If you do not receive an RMA number after a week please resubmit the form. If you return your product without a RMA number you will not be refunded.

Once you RECEIVE (not request) your RMA you have 30 days to return the empty packaging for a refund.

5. What will happen after I place my order online?

You will receive an e-mail confirmation for your transaction immediately after you place your order online. Also, once your order has processed you will receive a confirmation via e-mail that will contain all of your order data including your invoice or receipt. All orders will be confirmed within 24 hours.

If you chose to pay by credit / debit card or transferred the funds online during the order process, your order will be processed immediately.

If you chose a different payment option, you will receive detailed information with your order confirmation that explains how to effect payment. Orders are processed once payment has been received.

6. How secure is the order process?

The order process is protected via a secure connection so that the data sent to the recipient can only be read by the recipient. Important information such as credit card numbers, addresses, etc. is sent to the recipient securely via the Internet.

All of the data entered on the protected pages is encrypted using the SSL (Secure Socket Layer) protocol. Our servers support SSL Version 3 and 168-bit Triple DES encryption. The RSA module and SSL sessions feature 1024-bit encryption.

In Netscape, you can tell that SSL is activated if you see a closed padlock in the lower left corner of the browser window. In Internet Explorer, the padlock icon is located at lower right in the status bar of the browser window. If you do not see the padlock icon when you enter our order process from the product vendor's website, then please do not access the order form by left-clicking the link or button on the vendor's page, but instead right-click and select 'Open in new window' from the options displayed. The padlock will then be displayed on this page.

You can also tell that the page is protected if the URL displayed in the address bar begins with "https:".

7. Will my personal data be passed on to third parties?

We will only forward your personal data to our subsidiaries and associated companies directly involved in order processing, and to your contractual partner, the vendor of the product.

These persons are legally and/or contractually obligated to use this data only for the purposes of examining and fulfilling contracts and providing technical support, if it is offered by the vendor. Use of the data beyond these parameters is not permitted.

We assure you that your personal data will not be passed on to third parties, sold, or rented, unless we have received your express authorization to do so or are legally obligated to forward such data.

Your payment information will be treated as strictly confidential and forwarded neither to third parties uninvolved in payment processing, nor to the vendor, unless we are legally obligated to do so.